Ordering & Processing
When are orders processed?
At MELANINaire Aesthetics, orders are processed every Friday at close of business, except when affected by holidays.
Where is MELANINaire Aesthetics located?
We're based in California, USA. Our orders ship from California.
Are your shirts custom-made?
Yes! MELANINaire Aesthetics specializes in custom designer apparel inspired by culture, heritage, family, music, and the memories that connect us.
Can I change or cancel my order?
If you need to request a change or cancellation, please contact us as soon as possible. Changes and cancellations are not guaranteed once processing has begun.
Shipping & Delivery
Where do you ship from?
All MELANINaire Aesthetics orders ship from California, USA.
When will my order ship?
Orders are processed every Friday at close of business, except when affected by holidays. Shipping begins after your order has been processed and prepared for dispatch.
How much does shipping cost?
Shipping charges are displayed during checkout before you complete your purchase.
Will I receive tracking information?
When tracking is available, you'll receive shipping information after your order has been dispatched.
Do you ship internationally?
At this time, MELANINaire Aesthetics serves customers within the United States.
Our Apparel & DTF Printing
What is DTF printing?
DTF stands for Direct-to-Film printing. Our designs are printed onto a specialized transfer film and then applied to garments using heat and pressure.
What fabrics work with DTF printing?
DTF printing works with many fabrics, including cotton, polyester, and cotton-polyester blends. We select garments and printing methods suited to each design.
Are DTF prints durable?
DTF prints are designed to be flexible and long-lasting when properly applied and cared for. Durability depends on the fabric, application, washing, and everyday wear.
Will the design look exactly like the product photo?
We work to represent our designs accurately. Slight differences in color may occur due to screen settings, lighting, and garment materials.
Sizing & Garment Care
How do I choose the correct size?
Please review the size chart for your selected garment before ordering. Sizing and fit may vary by brand and style.
Do you offer extended sizes?
We offer a range of sizes, including extended sizes on select garments. Available sizes are displayed on each product page.
How should I wash my apparel?
For best results, turn your garment inside out before washing. Use cold water, a gentle cycle, and mild detergent. Avoid bleach and harsh chemicals.
Can I put my printed apparel in the dryer?
Air drying is recommended to help preserve the design. If machine drying is necessary, use low heat and follow the garment's care label.
Can I iron my printed apparel?
Never iron directly over the printed design. If ironing is necessary, turn the garment inside out and use low heat, following the garment's care label.
Returns & Customer Support
What is your return policy?
Please review our Return Policy before placing an order for information about returns, refunds, and eligibility.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact MELANINaire Aesthetics promptly. Include your order number, a description of the issue, and clear photographs so we can review your concern.
How can I contact customer support?
You can reach us through the Contact Us page on our website. Please include your order number when contacting us about an existing purchase.
How can I stay updated on new collections and special offers?
Join the MELANINaire Aesthetics family through our website's email signup to receive updates about new collections, exclusive offers, and special announcements.